Here’s our policy regarding exchanges and cancellations:

Order Cancellation:

Cancellation Window: You can cancel your order within 5 minutes of placing it. After this window, our kitchen may have already started preparing your meal, making it difficult to cancel.

Cancellation Process: To cancel an order, please log in to your account on our website or contact our customer support team. Refunds for cancellations will be processed using the original payment method.

Order Exchange:

Exchange Request: If you received the wrong item or there is an issue with your order, contact our customer support within 24 hours of receiving your delivery to request an exchange.

Exchange Eligibility: Exchanges are subject to the nature of the issue and will be considered on a case-by-case basis. We may request supporting information or images to assess the situation.

Freshness Guarantee: If the quality of the delivered food falls below our freshness standards, we are committed to making it right. Contact us immediately, and we’ll work towards a satisfactory resolution, which may include an exchange or refund.

General Policies:

Communication is Key: Timely communication is crucial for cancellations and exchanges. Reach out to us as soon as you encounter an issue or wish to cancel your order.

Refund Processing: Refunds for cancellations and exchanges will be processed promptly, and the amount will be credited back using the original payment method.

Feedback Welcome: Your feedback is invaluable. If there are recurring issues or areas where we can improve, let us know. We are dedicated to enhancing your Freshbite Delivery Service experience.

For any questions or assistance regarding our exchange and cancellation policy, please contact our customer support team.